MARK & Inbox Mastery
Knowledge base, DM flows, comment-to-DM, tickets, SLAs and satisfaction surveys.
Joseph KileoCRM & Automation CoachWhat you will learn
- Write knowledge base articles that MARK retrieves and cites
- Design DM flows for Instagram, Messenger and WhatsApp from a single sentence
- Launch comment → DM rules, story replies and QR growth links
- Set up tickets, SLAs and WhatsApp breach alerts
- Configure lead scoring with Warm and Hot triggers that decay
About this course
Turn your inbox into a customer machine. Build the knowledge base MARK answers from, design multi-step DM flows with tappable buttons, launch comment-to-DM growth links and QR codes, and run tickets with first-response and resolution SLAs. Finish with lead scoring and satisfaction surveys so every conversation counts.
Curriculum
3 modules · 11 lessons shown
Instructor
Joseph Kileo
CRM & Automation Coach
Built sales pipelines for tour operators, clinics and retail chains across Dar es Salaam and Arusha.
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